Frequently Asked Questions

Everything you need to know about your Receptra experience.

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

How do I initiate a return or exchange?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our online returns portal, enter your order number, and print your prepaid shipping label.

How do I find my perfect fit?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best results.

What payment methods do you accept?

Receptra accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.

Can I track my order in real-time?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking page to monitor your delivery's progress.